Privacy Policy

Introduction

At ODES, we highly value the protection of your personal data. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

This policy applies to the website www.odes.be and all related services provided by ODES. By using our website, you agree to the terms of this privacy policy.

1. Data Controller

ODES (hereinafter "ODES"), located at Hullekenstraat 110-1, 9200 Dendermonde, Belgium, is responsible for the processing of your personal data as described in this policy.

2. What personal data do we collect?

ODES may collect the following types of personal data:

Identification data: Name, company name, email address, phone number.
Financial data: Bank account number, payment information (only if necessary for transactions).
Usage data: Information about how you use our website, such as IP addresses, browser details, and page visits.
Communication data: Information you provide to us through contact forms, emails, or phone calls.

3. How do we collect your data?

We collect your personal data in the following ways:

Through the contact form on our website.
When you subscribe to our newsletter or other services.
When you contact us by phone, email, or otherwise.
Automatically through cookies and tracking technologies (see our cookie policy for more information).

4. Why do we process your data?

ODES processes your personal data for the following purposes:

Communication: To respond to your questions and requests.
Orders and deliveries: For processing and delivering your orders.
Marketing: To inform you about new products, services, or offers (only with your consent).
Analysis: To analyze website traffic and improve our services.

5. Legal basis for processing

We process your personal data based on the following legal grounds:

Consent: When you have explicitly given consent for the processing of your data (e.g., for marketing).
Performance of a contract: To provide the services you have requested from us.
Legal obligation: When we are legally required to process your data.
Legitimate interest: To improve our services and communication with you, provided it does not unduly infringe on your privacy.

6. How long do we keep your data?

ODES does not retain your personal data longer than necessary for the purposes for which it was collected, unless legally required to do so. For example, data related to orders will be kept as long as necessary to meet our legal and administrative obligations.

7. Sharing data with third parties

We only share your personal data with third parties when it is necessary to provide our services or when we are legally required to do so. This may include:

Payment service providers for processing payments.
Suppliers and logistics partners for the delivery of products.
External service providers for managing our website and IT infrastructure.

We ensure that these third parties provide adequate safeguards for the protection of your data.

8. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request correction of inaccurate or incomplete data.
Right to erasure: You can ask us to delete your personal data, provided this does not conflict with legal obligations.
Right to restrict processing: You can request the limitation of processing your data in certain cases.
Right to data portability: You can request the transfer of your data to yourself or another service provider.
Right to object: You can object to the processing of your data for specific purposes, such as marketing.

To exercise any of these rights, you can contact us at info@odes.be. We will respond to your request within a reasonable time, and in any case within 30 days.

9. Data security

ODES takes appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or theft. This includes secure servers, data encryption, and strict access controls for our employees.

10. Cookies

Our website uses cookies and similar technologies to enhance user experience and analyze website usage. For more information, please refer to our cookie policy.

11. Changes to the privacy policy

ODES reserves the right to modify this privacy policy at any time. Any changes will be posted on this page. We recommend regularly reviewing our privacy policy.

12. Contact Information

If you have any questions about this privacy policy or how we process your data, please contact us at:

Email: info@odes.be
Phone: +32 470 41 84 38