General Conditions of Sales

Article 1: Legal Information

These General Terms and Conditions of Sale are agreed between ODES, a company registered with the Crossroads Bank for Enterprises (KBO) under number 0771.625.892, with its registered office at Hullekenstraat 110-1, 9200 Dendermonde, Belgium (hereinafter “ODES”), VAT number BE0771.625.892.

Contact Information:

• Phone number: +32 470 41 84 38
• Email: info@odes.be‍

And any professional or natural person visiting the website www.odes.be and placing an order (hereinafter referred to as "the Customer"). By placing an order, the Customer acknowledges and accepts these General Terms and Conditions in full.

Article 2: Purpose

These terms and conditions describe the provisions and conditions for the sale of goods remotely between ODES and the Customer. They include the rights and obligations of both parties.

Article 3: Applicability

By placing an order, the Customer acknowledges having read and agreed to these General Terms and Conditions of Sale. ODES reserves the right to amend these terms at any time. The changes take effect once they are posted online. Each order implies the acceptance of the terms and conditions in effect at that time.

Article 4: Order

Orders are only definitive upon receipt by email to ODES’ sales department, electronic or manual signature of an order form, a quote, a proforma invoice. The receipt of payment, whether partial (deposit) or in full, will also be considered a definitive order. The order form and/or the quote and/or the proforma invoice will include the following:

• The products ordered, their reference, and description,
• The total amount and payment terms,
• The delivery address and date (if applicable).

Any modification to the order requested by the client can only be considered if it is the subject of a new order form, a new quote, or a new proforma invoice, sent by the sales department and accepted by the client. Any cashing of a deposit by the client implies

the conformity and validation of the order, and as such, its cancellation becomes unenforceable. In the event of termination or cancellation, even partial, of the order on any date and for any reason, the total amount must be paid without causing any prejudice, damages, or losses arising from such cancellation (preparation costs, orders from third parties, storage, commissions, etc.). If damages or other penalties are incurred, they will be added to the total amount due.

Article 5: Invoicing

An invoice is issued for each order. Invoices are not sent by mail but are sent by email, at the latest at the end of the month during which the delivery was made. The billing address, if different from the delivery address, must be confirmed at the time of ordering with the sales department so that the invoice can be issued to the correct address. Administrative fees of €20 (exclusive of VAT) will be charged for any modification of the billing or delivery address that occurs after receipt of payment or order confirmation by the client. Additional fees of €20 (exclusive of VAT) will be charged for any logistical modification (packaging, delivery constraints) that occurs after receipt of payment or order confirmation by the client.

Article 6: Delivery and Delivery Times

The full delivery costs are not indicated on the order form and/or the quote and/or the proforma invoice. These costs are determined after the client’s order is made and depend on various parameters of the order, such as the nature, weight, means of transport, etc.

Delays in shipment cannot, under any circumstances, give rise to damages or penalties or lead to the termination of the Contract by the client. Compliance with delivery dates is not an essential condition of the Contract. However, ODES makes every effort to ensure timely and prompt delivery to meet the client’s requirements and maintain their business relationship. Any accident or damage occurring to the order during the delivery process is entirely the responsibility of the carrier. Consequently, ODES declines all liability, and the client cannot make any claim for compensation against ODES in this regard.

Article 7: Confidentiality

ODES undertakes to treat all information provided by the Customer as strictly confidential, both during and after the business relationship. Likewise, the Customer must respect the confidentiality of any business information relating to ODES. Breach of this confidentiality may lead to legal action, claims for damages, or termination of the agreement.

Article 8: Claims

The client is required to inspect the delivered products upon receipt. It is the client’s responsibility to verify if the quality and quantity of the delivered products correspond to the agreed terms. Any claims regarding visible defects should be made by email by the client to ODES within 5 working days from the delivery of the products. Products recognized as defective by ODES will either be exchanged or the purchase price will be credited, without additional charges, excluding any other form of liability for compensation.

Article 9: Prices and Payment Terms

All prices are expressed in euros (€), excluding taxes and delivery costs. Payment is due 30 days after the invoice date unless otherwise agreed. For the first order, payment is required at the time of order. In case of late payment, ODES reserves the right to take legal action.

Article 10: Reservation of Ownership

The ownership of the delivered goods remains the exclusive property of ODES until full payment of the invoice, in accordance with Law No. 80 335 of May 12, 1980, even in the case of payment deferral. If the goods are resold before full payment, it is the client’s responsibility to assign the corresponding claims to ODES, and any payments made on these claims must be promptly transmitted to us upon receipt.